High Court verdict that clarifies that the bank is responsible if someone loses money is a comfort for many customers, especially those customers who are victims of ATM fraud. There are many banks who are ready to give the lost money to customers if they come with the legal notice. However, many banks do not follow this, and customers lose their money. Those banks who provide digital banking services have the responsibility of securing the money. When they break this responsibility, people lose the trust in such services. Customers deposit money in a particular bank out of trust. Therefore, banks should keep the money secured. ATMs are being placed across the country, not only to aid the customers, but also to reduce the work load of bank officers. There is a deliberate attempt to keep the customers away from the banks. Digital banking has also become very helpful for those who can use it. However, many people also lose their money due to ignorance. However, this verdict is very helpful.

Customer is obliged to obey the regulations of the bank in order to open an account and deposit money. They are also paying the fee imposed. Cards are given to customers so that they can take money from ATM machines. ATM fraud is common in the state as well. Banks have been sending messages to customers warning about this issue. However, many customers notice this only when they fell victim to the crime. Therefore, banks have the responsibility to give this money back. They should also make the machines and cards secure. Customers pay additional amount for banking services. Many of its services, which were free are now charged. Minimum balance is now mandatory and banks are charging for transactions of high amounts. Thus, customer has to pay for most of its services. Banks are trying to stay away from the responsibilities of such actions.

Rs 2.41 crore was robbed from a native of Kottayam, residing in Brazil. SBI had sent message whenever the money was taken from the ATM. Therefore, bank took the stand that the money cannot be reimbursed. Bank also said that case should be filed in Brazil as the crime was committed there. However, high court has ruled that the money should be reimbursed by the bank as they are responsible. The case went on for five years and such victims do not register such cases because of such delay. Many customers are not even aware of whom to contact. Banks should make the customers aware of the situation and they should be ready to take responsibility.