THIRUVANANTHAPURAM: A note from the Kerala Police explains that if a mobile phone is lost or stolen, a complaint should be lodged at the respective police station as soon as possible. Complaints can be filed through Kerala Police's ‘Pol App,’ Thuna web portal or directly at the police station.

The IMEI number of the phone should be accurately recorded in the complaint. Afterward, contact your service provider to obtain a duplicate SIM card used in the phone. This step will help prevent any misuse of your phone number.

In a Facebook post, the Kerala Police provided the following guidance:

‘What to do if you lose your mobile phone?

If your mobile phone is misplaced or stolen, it is crucial to file a complaint at the relevant police station promptly. You have the option to register a complaint via Kerala Police's official app Pol App, the Thuna Web Portal or by visiting the police station directly.

Ensure the IMEI number of the phone is accurately included in the complaint. Next, reach out to your service provider to acquire a duplicate SIM card that was being used in the phone. This measure is designed to thwart any potential misuse of your phone number.

If the lost phone contains sensitive information that requires safeguarding, you can take action yourself. You can utilize the following Google link: https://www.google.com/android/find/. Log in to this page using the account credentials associated with the lost phone. On this page, you will find options to ring and lock the phone. Additionally, there is a feature that allows for the complete erasure of data from the phone, accessible through the 'Erase Device' option. This service is available only if you are signed in to the Google account that was used on the lost phone.

We would like to emphasize that storing personal information, including bank account details and passwords, on the phone is not advisable.’

Next post will explain how to block lost phone through CEIR website.

Link to download Pol App

https://play.google.com/store/apps/details...

Link to Kerala Police Thuna Portal

https://thuna.keralapolice.gov.in/

Find Link for my device's google page

https://www.google.com/android/find/