The K Smart project, which provides public services provided by local bodies through an online platform, is being implemented in the state from New Year's Day. Initially, the scheme will be implemented in municipalities and corporations, and in panchayats it will be from April 1. LSG is one of the government departments that people go to the most for their services. Due to inefficiency and corruption, they often face criticism from the people. If all the services can be made available online, it will be a great boon to the people seeking the services.
Some services are already available online. When all local bodies switch to this system by next April, it will be a unique administration system in the country itself. The K Smart project is being implemented with the intention of increasing the efficiency of local institutions and eliminating loopholes for corruption.
As part of e-Governance, an online system is in effect for receiving applications and providing services in many departments. These systems have been put in place at the cost of a lot of money to provide services to the people as soon as possible without making them regular visitors to government offices. However, it is alleged that it works only partially in many departments. For example, even when the services of the Motor Vehicles Department, which was the most frequented for irregularities, are said to have been made fully online, the needy still have to use shortcuts to get things done. Intermediaries are also active.
It is said that when the K-Smart project is fully implemented, the service will be available within hours in deserving cases. For example, building permits. This is a reform that has been tried and sabotaged before. The K-Smart system has also developed a mobile app for the benefit of common people. All required services can be availed through this app. With the implementation of K-Smart, the situation where people have to go to local bodies for birth and death registration and correction can be avoided. Similarly, marriage registration will be available from anywhere in the country through the K-Smart app.
It will also be very convenient for those who want to start a business or industry. If the necessary documents are submitted online, the approval will be available on the mobile itself. There is no need to go directly to panchayats and municipalities to pay building taxes and submit complaints. The success and acceptance of the K-Smart system among the people will depend on ensuring that it works effectively. The attitude of the officers is also important. Any reform for the benefit of the people will be a complete success only if the officials put their minds to it. It should also be remembered that the success of the K-Smart project is a need of the people rather than the government.