For many people who have visited government offices, including village, panchayat and municipal councils, seeking certificates, permission letters, or approvals, the experience is unforgettable. It seems they must repeat the process multiple times before receiving the service they require.

While basic services like birth, death and marriage registrations remain unaffected, there has been a disruption in critical services such as building permits, plan rectifications, tax payments, etc. for nearly two months. Applications meant for specific officers are redirected to others, office locations for submissions are changed, online applications contain errors in house numbers and owner names and application statuses are unknown. Some individuals even face loan rejections due to missing permit signatures. Officials attribute these issues to software glitches, leaving complainants frustrated with uncertain resolution timelines.

Similarly, ration distribution is stalled due to server failures in e-POS machines. Despite the promise of smoother operations with online government services, there is often a lack of initiative and commitment to ensure their efficacy. The status of AI cameras meant for enforcing motor vehicle regulations remains unclear. The seamless functioning of new technologies in government services is crucial for public satisfaction.

Private institutions have embraced paperless workflows with electronic and digital technologies. Government departments are gradually adopting e-filing for file storage and management. While minor delays occur, they are manageable. However, delays in critical processes like building plan revisions, loan approvals, and certificate issuance cause significant inconvenience to citizens. This underscores the necessity of expert teams within the government to guarantee excellence in e-services.