KOLKATA: A passenger posted on social media about the bad behaviour from the side of the crew of IndiGo. The post shared by Ritham Bhattacharjee said the flight was delayed for six hours. The passenger also posted the pictures of it and this led to widespread criticisms against IndiGo. Following that, IndiGo airline officials came forward expressing their regret.

'We know that passengers do not expect such reactions from the staff. We will investigate the incident and take necessary action. We apologize for the inconvenience caused to the passenger,' IndiGo officials said in the statement.

The incident happened on IndiGo Airlines flying from Kolkata to Chennai on January 6. The service was delayed for six hours, and the passengers were made to sit in the flight. However, Bhattacharjee's post alleged that despite having to sit inside the flight for so long, only chips and a cookie were served to the passengers. When he pointed this, the crew behaved badly.

IndiGo is an airline that provides services according to the needs of the passengers at a low cost. However, Bhattacharjee wrote in the post that along with the reduction in travel costs, the quality of services provided to passengers is also declining, and that crew members should be adequately trained on how to treat passengers.