Thiruvananthapuram International Airport receives prestigious level-2 certification for customer experience from Airport Council International

THIRUVANANTHAPURAM: Thiruvananthapuram International (TRV) Airport, managed by Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises, the flagship company of the globally diversified Adani Group, has achieved Level 2 of the Customer Experience Accreditation Programme by Airports Council International (ACI). This upgrade reflects the dedication of the TRV Airport team to delivering exceptional customer service.

Over the past 12 months, TRV has implemented numerous initiatives to enhance passenger experience and ensure seamless travel. The introduction of e-gates at both terminals has significantly improved the check-in process, while the expansion of retail and F&B outlets has provided passengers with a wider array of options. By prioritizing passenger feedback, TRV Airport has gained valuable insights into customer needs.

With state-of-the-art infrastructure and ongoing technological advancements, TRV Airport is committed to ensuring safe, efficient, and convenient travel for all passengers.

The ACI’s Airport Customer Experience Accreditation developed by ACI is a multilevel programme designed to guide airports in achieving excellence in customer experience management. Level 2 accreditation is awarded based on criteria such as airport culture, governance, operational improvement, customer strategy, and customer understanding.