Compensation in case of power failure

According to the new Central Electricity (Amendment) Bill, the consumer should be compensated if the power is not restored within three minutes of interruption. A sneering smile may appear on the lips of the consumer reading this. The majority of consumers might have had the experience where the power supply was not restored even after three hours of interruption. It is said that quality and uninterrupted power is the right of the consumer. Problems ranging from malfunctions in the supply system to staff shortages are the main hurdles in resolving power outages. It is comforting to know that the situation is improving compared to the past. However, the quality of service also needs to be greatly improved, especially in rural areas.

The Centre's new Electricity (Amendment) Bill enumerates the faults for which the customer is entitled to compensation. Compensation may be paid to the consumers for power outages more than once a day, connection delays, faulty meter replacements, voltage shortages, and delay in resolving disputes over bills. It remains to be seen to what extent the electricity boards will comply with the new amendment, which aims to fully protect the rights of consumers. At present, the relationship between the board and the customers is not so cordial. The main reason for this is the frequent rate hikes and substandard service.

The private sector plays a major role in power generation and distribution in several states. It takes special care not to interrupt the power supply as it may be slapped with heavy fines for supply failures. The Electricity Board has the final say in Kerala as production and distribution are completely under its control. Even the regulatory commission, which was set up to correct and guide the board, often tends to obey the board.

As per the state's new economic development plan, large investments are expected in the industrial sector. The demand for electricity will increase manifold. These projects will only remain on paper if the generation and distribution of electricity are not increased accordingly. A large portion of the electricity needed for the state is purchased from outside. It often comes at an extra cost.

The reality is that at present, KSEB does not place much importance on the interests of its consumers. Even if informed, it will take a long time to resolve the power outage. While there are no major disruptions in urban areas, consumers are forced to fall on the feet of KSEB employees in case of a power disruption in rural areas. If there is a power disruption in the evening, one will have to wait until the next day for the electricity to be restored. It remains to be seen whether this will change as the new rules take effect. Board offices need to be set up to provide uninterrupted service. Service disruptions are said to be due to the lack of staff. However, that is not something the consumer needs to know. The Electricity Board should strive to provide uninterrupted service.