Man posts photo of SBI branch on social media to share his ordeal, bank asks him to delete it

JAIPUR: A man took to X to post about his bad experience at a State Bank of India (SBI) branch along with a photo. When the said individulal, Lalit Solanki, reached the SBI branch where he had his account, not a single employee of the bank was available as they have gone for lunch break collectively.

“It was 3 PM, and the whole staff was on lunch. Irony, on one side #SBI says we don't have any lunch break and the whole staff was on lunch collectively. Dear @TheOfficialSBI , even the world can get changed completely but your services can't," Lalit wrote on X.

Within seconds the post went viral and the SBI, through its official handle, expressed regret over the inconvenience caused. However, the bank also asked Lalit to delete the picture immediately due to security reasons.

"We regret the inconvenience caused to you. However, please note that photography/ videography inside branch premises is prohibited due to security reasons. You may be held accountable if these are misused. Therefore, we recommend you to remove these from the social media sites," SBI wrote on X.

Many were critical of SBI's response, and asked why everyone went out for lunch at the same time. To this SBI responded, "Kindly note that no specific timings have been fixed for the lunch time of staff members in our Branches. Rather the lunch hours are staggered in the branches to ensure that continued services are extended to our esteemed customers during the working hours. However, if you are facing any problem in this regard from any of our branches, please register a complaint in this regard at this link https://crcf.sbi.co.in/ccf select Raise Complaint - Others >> Personal Segment/Individual Customer // General Banking>>Branch Related>>No Response to Queries and mention brief details of the issue in the last column. Upon successful registration of the complaint, you will receive a complaint no. on your registered mobile no./e-mail ID. Our concerned team will look into it."