Congress putting an end to practice of taking even booth-level complaints to KPCC president

THIRUVANANTHAPURAM: The Congress leadership is putting an end to the practice of taking even the complaints at the booth level to the KPCC president. From now on, booth presidents should handle booth-level disputes and complaints. If the booth presidents are unable to resolve the matter, then it should be left to the mandalam president, block president and DCC president levels. The KPCC president will intervene only if the matter could not be resolved at these levels. The circular in this regard has been sent to DCC presidents and block presidents.

The leadership is implementing this decentralized process for grievance redressal to reduce the workload of the KPCC President and DCC Presidents, who are occupied with organizational activities.

The booth presidents should try their best to resolve the complaints. If there is an objection to the decision of the booth president, a complaint should be submitted to the mandalam president with the knowledge of the booth president. The mandalam president should then hear the arguments of both sides and make a decision. The complainant can approach the block president if there is a disagreement with the decision of the mandalam president. The block president should examine all aspects of the complaint and try to resolve it. If there is more dissatisfaction, the DCC president should be approached. The DCC president shall consult with the complainant and the opposite side and propose a solution in the presence of the KPCC general secretary in charge of the district. It is suggested that those who are still dissatisfied with this decision should approach the KPCC president only with the permission of the DCC president.