Home delivery and cab services; E-commerce caught in flood of complaints

KOCHI: Home delivery if booked online. However, leading e-commerce companies are also leading in service failures. Of the 12 lakh complaints received by the Union Ministry of Consumer Affairs this year, 4.46 lakh were against online delivery firms.

Complaints range from product damage, replacement of the booked product, late delivery, non-refund etc. 50,000 more complaints than last year. This is what the Ministry of Consumer Affairs said in the Lok Sabha.

More complaints are against Flipkart, the Indian version of Walmart. Swiggy is leading in food delivery complaints and 'Ola' in cab service issues. Most of the complaints were received through the National Consumer Helpline (consumerhelpline.gov.in) portal. The central government said that 90 percent of these have been resolved.

To complain to the ministry

• Can be filed through SMS, WhatsApp, E-mail and Umang App
• Complaints can be registered in 17 languages ​​on the toll-free number 1915
• You will get a docket number for the complaint. A copy will be sent to the companies
• The complainants will be informed about the further steps taken by the government
• Companies will be fined if they ignore it. Judgment within 45 days
• If the settlement is not satisfactory, the Consumer Disputes Redressal Courts can be approached
• A complaint to the court can be given on a white paper. Can also be submitted online

Complaints received in 2024

E-commerce

• Flipkart: 1,60,857
• Amazon: 58,875
• Myntra: 21,842
• Meesho: 20,593

Food platform

• Swiggy: 9,527
• Zomato: 6,983
• Blinkit: 1,244

Cab service

• Ola: 4,455
• Uber: 2,121